Hotel Night Auditor Hampton Inn & Suites Montgomery Eastchase Montgomery, AL Job Details Part-time $16 - $17 an hour 22 hours ago Qualifications Resort experience Night audit Attention to detail Multi-line phone systems OPERA Full Job Description Overview Join our dynamic hospitality team as a Weekend Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. This is a part-time position for every Friday and Saturday from 11pm-7am. This vital role combines the precision of financial auditing with the warmth of guest service, providing a lively and rewarding environment for motivated professionals. As a Night Auditor, you'll be the first line of support during the quiet hours, managing front desk responsibilities, handling guest inquiries, and ensuring the property's smooth nighttime functioning. Your enthusiasm and hospitality expertise will help create memorable stays for our guests while maintaining operational excellence. Responsibilities Conduct nightly audits of all financial transactions, ensuring accuracy in PEP management systems. Manage guest check-ins and check-outs with professionalism, utilizing multi-line phone systems and hospitality reservation systems to assist guests efficiently. Respond promptly to guest requests, inquiries, and complaints via phone or in person, demonstrating excellent customer service and problem-solving skills. Prepare detailed shift reports, incident logs, and audit documentation to ensure transparency and accountability. Support front desk operations during overnight hours by handling reservations, cancellations, and guest communications with courteous phone etiquette. Collaborate with hotel management to address guest relations issues and ensure a welcoming environment for all visitors. Skills Strong background in hospitality management with experience in hotel operations or front desk roles. Proficiency with property management systems (PMS), especially OPERA or comparable software. Excellent customer service skills combined with effective communication over multi-line phone systems. Knowledge of hotel emergency procedures, guest relations strategies, and hospitality reservation processes. Ability to problem-solve quickly while maintaining a friendly demeanor under pressure. Previous resort experience or familiarity with hotel management in a fast-paced environment is a plus. This role offers an exciting opportunity for energetic individuals passionate about hospitality to make a positive impact during overnight shifts. We value proactive team players who thrive on delivering exceptional service while ensuring operational integrity through detailed audits and vigilant security practices. Join us to be part of a vibrant team dedicated to creating memorable guest experiences around the clock!

Pay:

$16.00 - $17.00 per hour

Work Location:

In person