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Hotel Night Auditor
Job
Days Inn
Muscle Shoals, AL (In Person)
$21,840 Salary, Full-Time
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Job Description
Job Overview Join our dynamic team as a Hotel Night Auditor, where you'll be the vital link between our guests' overnight experience and our operational excellence. This energetic role offers the opportunity to ensure seamless guest services during nighttime hours, manage front desk operations, and uphold the highest standards of hospitality management. As a Night Auditor, you'll be responsible for maintaining accurate financial records, providing exceptional guest relations, and supporting the smooth functioning of our hotel's overnight operations. Your enthusiasm and attention to detail will help create memorable stays for our guests while ensuring the safety and security of the property. Duties Greet and assist guests with check-in and check-out procedures, ensuring a welcoming atmosphere through excellent customer service and phone etiquette. Manage multi-line phone systems efficiently, responding promptly to guest inquiries and internal communications. Conduct nightly audits of hotel financial transactions, including billing, reservations, and account adjustments to ensure accuracy. Prepare detailed shift reports, incident logs, and reconcile daily revenue to maintain precise financial records. Monitor security cameras and perform routine safety checks around the property to uphold guest safety and hotel security standards. Handle guest requests or complaints with professionalism, demonstrating strong guest relations skills in a fast-paced environment. Support front desk operations during overnight hours, including managing reservations, processing payments, and assisting with special requests. Requirements Proven experience in hospitality management or hotel management roles with a strong background in customer service. Bilingual or multilingual abilities are highly desirable to effectively communicate with diverse guests. Prior experience with night audit procedures or similar overnight hotel operations is preferred. Excellent communication skills with proficiency in phone etiquette and handling multi-line phone systems. Strong organizational skills with keen attention to detail for accurate financial reconciliation and record keeping. Ability to work independently during night shifts while maintaining high energy levels and professionalism. Knowledge of guest services, hotel operations, and resort environments is advantageous. Embark on a rewarding journey where your hospitality expertise makes a real difference! We're dedicated to fostering an inclusive environment that values your skills in guest relations, multilingual communication, and hotel management—helping us deliver extraordinary experiences around the clock.