Job Overview Join our dynamic hospitality team as a Part-Time Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your proactive approach will contribute to the safety, security, and satisfaction of our guests while maintaining efficient property management systems. If you thrive in a fast-paced environment and possess a passion for hospitality, this is your opportunity to shine! Responsibilities Greet and assist guests during late-night hours with professionalism and warmth, ensuring a positive experience. Conduct nightly audits of guest accounts using property management systems (PMS) such as OPERA, verifying charges, payments, and reservations for accuracy. Manage front desk operations including check-ins, check-outs, and handling guest inquiries via multi-line phone systems while maintaining excellent phone etiquette. Ensure hotel security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures diligently. Prepare detailed shift reports, incident logs, and financial summaries to maintain accurate records of overnight activities. Address guest concerns promptly with effective customer service problem-solving skills, aiming to resolve issues efficiently and professionally. Support hotel management by coordinating with housekeeping, maintenance, and other departments to ensure smooth overnight operations. Skills Strong background in hospitality management with experience in hotel front desk operations and night audit procedures. Multilingual or bilingual abilities are highly valued to enhance guest communication across diverse populations. Proficiency in hospitality reservation systems such as OPERA or similar property management software (PMS). Excellent customer service skills with a focus on guest relations and client communication. Knowledge of hotel emergency procedures, safety protocols, and guest services standards. Ability to operate multi-line phone systems efficiently while demonstrating professional phone etiquette. Experience working in resort environments or properties with complex guest needs is preferred. Strong problem-solving skills combined with a friendly attitude to handle guest issues effectively. Embark on a rewarding journey where your dedication ensures our guests enjoy memorable stays while you develop your career in hospitality!

Pay:

$12.00 - $13.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person