Hotel Night Auditor

Hotel Night Auditor 3.2 3.2 out of 5 stars 4730 Norrel Drive, Trussville, AL 35173 From $10 an hour - Part-time, Full-time Quality Inn 4,883 reviews From $10 an hour -

Part-time, Full-time Job Title :

Night Auditor Please apply in person at the hotel.

Job Summary :

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, keeping front desk/lobby clean/neat and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Setting up the breakfast Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities in the area Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Adheres to all hotel safety and security policies and procedures as outlined by hotel standards and Federal, State and Local laws. Maintains a high level of professional appearance and demeanor. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Performs other duties as assigned.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred Ability to work, PM and Overnight shifts including weekends and holidays. Please apply in person at the hotel.

Job Types:

Part-time, Full-time Pay:

From $10.00 per hour

Benefits:

Employee discount

Experience:

Hotel Experience:

1 year (Required)

Front Desk:

1 year (Required)

Work Location:

In person