Night Auditor

Night Auditor (part of Hilton) 3.6 3.6 out of 5 stars 3265 South Market Street, Gilbert, AZ 85297 $17

• $19 an hour
• Part-time, Full-time Phoenix Gilbert Hampton Inn & Suites by Hilton 10,815 reviews $17
• $19 an hour
• Part-time, Full-time Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring the smooth and secure overnight operations of our hotel.

This energetic position combines guest relations, front-desk management, and administrative duties to deliver exceptional service during nighttime hours. As a Night Auditor, you will be the first point of contact for late-night guests, handling inquiries with professionalism and warmth while maintaining the integrity of hotel records and security protocols. Your enthusiasm and attention to detail will help create a welcoming environment that leaves guests with a positive impression of their stay. The ideal candidate is warm and friendly, reliable, and has previous experience with night audits.

Pay:

$17.00

• 19.

00 per hour

Hours:

11:00 pm

• 7:00 am (Must be able to work weekends and holidays) Responsibilities Greet and assist guests arriving or departing during overnight hours with friendly, professional customer service.

Manage front desk operations, including check-ins, check-outs, and reservations using multi-line phone systems and hotel management software. Conduct nightly audits of financial transactions, ensuring accuracy of billing records and updating account information. Respond promptly to guest requests, inquiries, and complaints, providing solutions that enhance guest satisfaction. Maintain security by monitoring CCTV, conducting patrols of public areas, and ensuring that guest safety protocols are followed. Prepare detailed shift reports, incident logs, and financial summaries to ensure seamless communication between shifts. Uphold phone etiquette standards while managing multiple communication channels efficiently. Qualifications Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting. Strong customer service skills with the ability to handle guest relations professionally and courteously. Bilingual or multilingual skills are highly desirable for serving diverse guest populations effectively. Familiarity with night audit procedures, multi-line phone systems, and hotel management software is preferred. Excellent communication skills with a focus on phone etiquette and guest interaction. Ability to work independently during overnight shifts while maintaining high standards of hospitality and security. Previous hotel experience is advantageous; however, a passion for hospitality management and guest services is essential. Embark on a rewarding career where your energy fuels memorable guest experiences! We're dedicated to fostering a vibrant work environment that values your contributions and supports your growth in the hospitality industry. To expedite, please: Please submit your resume via Indeed. AND Complete an application directly at the hotel, Phoenix-Gilbert Hampton Inn & Suites by Hilton ,3265 South Market Street, Gilbert, Arizona 85297.

Job Types:

Full-time, Part-time Pay:

$17.00

• $19.

00 per hour

Benefits:

Employee discount Application Question(s): Are you authorized to work in the United States without the need for sponsorship now or in the future? How many years of night audit experience do you have? How many years of reconciling books do you have?

Education:

High school or equivalent (Preferred)

Experience:

Hotel:

1 year (Preferred)

Work Location:

In person