NIGHT AUDIT / HOTEL SECURITY

NIGHT AUDIT / HOTEL SECURITY TEXAS WESTERN MANAGEMENT PARTNERS

Tucson, AZ Job Details Full-time 11 hours ago Qualifications Security audits Customer follow-ups Hotel and accommodations payment processing Physical security log maintenance Preparation of internal financial performance reports Cash amount verification Confidential information handling Hotel policy compliance Laundry services Audit report preparation Financial transaction processing Phone communication Market segmentation (product management technique) Night audit Balance sheet Shift management Answering guest questions Financial issue resolution Hotel room assignment management Customer segmentation Buffet setup Daily transaction recording Hotel emergency procedures Deposits Hotel and accommodations guest complaints handling Hotel daily report preparation Accounting error correction Hotel safety procedures Physical security incident reporting Entry level Full Job Description Must be able to work weekends. Will work 2 overnight Night Audit shifts and 2 nights Security overnight per week. Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues. Prepares various audit worksheets as well as the Daily Flash Reports. Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives. Logs guest complaints into the Front Desk Communication or Log Book. Register guests into the hotel and checks guests out of the hotel. Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts. Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys. Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. Submits reports to the corporate office as appropriate. Monitors room availability. Blocks rooms and handles guest requests. Performs and documents security walks on a regular basis. Has a thorough knowledge of emergency procedures and the implementation of procedures. Prepares continental breakfast on time; replenishes breakfast items as needed. Performs duties of a Guest Service Agent, including laundry functions as directed. May be required to make management decisions in the managers absence. Provides a professional image at all times through appearance and dress. Follows company policies and procedures.

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Other duties as assigned by supervisor or management