Front Desk/Night Auditor Holiday Inn Express & Suites Brentwood - 3.3 Brentwood, CA Job Details Full-time $18.00 - $18.50 an hour 1 day ago Qualifications Hotel and accommodations payment processing Customer service Night audit Greeting customers Front desk Receptionist experience within hospitality industry Laundry folding Guest services Phone etiquette Facilities maintenance Hotel experience Client interaction via phone calls Full Job Description Represent the hotel to the guest throughout all stages of the guest's stay. Welcome, register, and assign rooms and issue room keys or cards to the guests. Provide information about services available in the hotel and the community. Verify guest payment methods, and follow established credit-checking procedures. Works closely with housekeeping assigning and updating status of rooms. Coordinates requests for maintenance and repair work. Answering phone calls, taking reservations, check-in guests, check-out guests. Deal with customer complaints or refer dissatisfied customers to a manager. Help with folding laundry during slow period if needed. Keeps lobby and front desk area presentable at all times. Maintains breakfast bar in the mornings during the breakfast hours.

Job Type:

Full-time Pay:

$18.00 - $18.50 per hour

Experience:

Front desk: 1 year (Required) Customer service: 1 year (Required) Guest services: 1 year (Required) Hotel experience: 1 year (Required) Phone etiquette: 1 year (Required)

Work Location:

In person