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Hotel Night Auditor
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Best Western Plus Inn at the Vines
Napa, CA (In Person)
$40,560 Salary, Part-Time
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Job Description
Hotel Night Auditor 3.8 3.8 out of 5 stars 100 Soscol Avenue, Napa, CA 94559 From $19.50 an hour - Part-time Best Western Plus Inn at the Vines 52 reviews From $19.50 an hour - Part-time Napa's Best Western Plus Inn at the Vines is seeking an energetic and detail-oriented Hotel Night Auditor to join our team. In this vital role, you will oversee overnight front desk operations, ensure accurate financial reporting, and deliver outstanding guest services during the night shift. Your enthusiasm and hospitality expertise will help create a welcoming environment for our guests while maintaining smooth hotel operations. Duties Manage late-night front desk activities, including guest check-ins and check-outs with professionalism and warmth Conduct nightly audits of all financial transactions, ensuring accuracy in billing and reporting Respond promptly to guest inquiries, requests, and concerns with a friendly attitude Maintain security by monitoring CCTV surveillance and conducting safety checks around the property Handle multi-line phone systems efficiently, providing information and directing calls appropriately Prepare detailed shift reports, including incident logs and audit summaries for management review Support guest relations by providing local information, amenities details, and assistance as needed Qualifications Proven experience in hospitality management or hotel front desk operations Strong knowledge of night audit procedures and hotel management systems Multilingual or bilingual skills are highly desirable to serve diverse guests effectively Excellent customer service skills with a focus on guest satisfaction and hospitality standards Ability to operate multi-line phone systems with professional phone etiquette Previous hotel experience, especially in resort or similar environments, is preferred Strong attention to detail, organizational skills, and the ability to handle multiple tasks efficiently Join us as a Hotel Night Auditor and be part of a dynamic team committed to delivering memorable stays for our guests! Your energy, hospitality expertise, and dedication will help ensure our hotel remains a top choice for travelers seeking comfort and excellent service.