Hotel Night Auditor Engage Hospitality - 1.0 Oakland, CA Job Details Part-time $24 an hour 10 hours ago Qualifications Visitor query response Hotel and accommodations payment processing Cash amount verification Proactive hotel and accommodations guest assistance Hotel policy compliance Maintaining an organized workspace Account maintenance Financial transaction processing Night audit Greeting customers Answering guest questions Hotel room assignment management Financial records management Financial record maintenance Handling customer service requests Clean workspace maintenance Hotel daily report preparation Hotel safety procedures Balancing end-of-day transactions Entry level

Full Job Description Job Description:

Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk. Job Duties Duties include, but are not limited to: Greet guests and assist with check-in and check-out procedures; Process guest registrations, room assignments, and verify rates and length of stay; Handle reservations and assist with maximizing occupancy; Maintain accurate guest accounts and records; Balance cash drawers and ensure accurate shift transactions; Perform night audit duties, including reviewing and reconciling daily reports (night shift); Respond to guest questions, requests, and concerns in a timely and professional manner; Communicate with other departments to support smooth hotel operations; Follow all safety, security, and cash-handling procedures; Maintain a clean and organized front desk area; Support a safe and respectful work environment; and Perform other duties as assigned by management. Work Expectations Maintain a professional appearance and positive attitude; Provide courteous and efficient service to guests and coworkers; Follow all Company policies and procedures; Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required; Demonstrate reliability, attention to detail, and the ability to multitask. Physical Requirements This position requires the ability to perform job duties with or without reasonable accommodation, including: Standing for extended periods; Occasional walking, reaching, and bending; Use of computers, phones, and office equipment.