DUTIES AND RESPONSIBILITIES

Welcome guests in a friendly, prompt, and professional manner. Answers the telephone in a warm, prompt, and professional manner. Register guests, issue room keys, and provide hotel services and location information. Accurately process all cash and credit card transactions following established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction. Promote teamwork and quality service through daily communications and coordination with other departments. Other duties include guest room tours, concierge services, special guest requests, and front office routine administrative processes. Perform audit duties by reconciling all transactions processed during the day. Bring to the attention of the Front Office Manager any discrepancies or potential liabilities. Act as hotel system liaison during night hours. Call in and open tickets with IT Support during overnight hours if a system fails or issues occur. Transmit credit card batch. Prepare morning reports for managers. Follow the night audit checklist, including reconciliation of rooms/reservations segmentation.

QUALIFICATIONS AND REQUIREMENTS

MUST HAVE previous Night Audit experience. Must speak fluent English. Other languages are preferred. This job requires the ability to perform the following; Frequently standing up behind the desk and front office area. Carrying or lifting items weighing up to 50 pounds. Use a keyboard to operate various property management and reservations systems, etc. The candidate must work mornings, evenings, and nights, including weekends and holidays.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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