Hotel Night Auditor at Ocean Beach Club Royal Club Hotels Fort Lauderdale, FL Job Details Full-time $16 an hour 6 hours ago Benefits Dental insurance Paid time off Vision insurance Employee discount Qualifications Check cashing Phone communication Night audit In-person customer service High school diploma or GED Check payment processing Attention to detail Client interaction via phone calls Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the welcoming face and vigilant guardian of our property during the overnight hours. This vital role combines guest relations, front desk operations, and financial reconciliation to ensure a seamless experience for our guests while maintaining the safety and integrity of the hotel. Your energetic and detail-oriented approach will help uphold our standards of excellence, creating a positive impression that encourages guests to return time and again. If you thrive in a fast-paced environment and possess a passion for hospitality management, this is your opportunity to shine during the night shift at a premier resort or hotel. Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations process. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager.
• Manages and resolves all guest complaints professionally and courteously.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management professionally.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

We are looking forward to receiving your application. Thank you.

Pay:

$16.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Work Location:

In person