Night Auditor

Job Description Help for Job Description. Opens a new window. Summary The Night Auditor checks front office accounting records for accuracy daily and summarizes and compiles information for the hotel's financial records. This role is responsible for tracking room revenue, occupancy percentages, and other front office operating statistics. The Night Auditor prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Essential Duties and Responsibilities include the following. Other duties may be assigned. Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property. Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay. Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, post room charges and taxes to guest accounts, process payments for guest bills. Transfer charges and deposits to master accounts. Print up and files reservations for the next business day. Verify all account postings and balances. Track room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Follow the End of Day / Night Audit Checklist. Perform wake-up calls. Run end of day process in property management software (PMS). Stay current on developments within the hotel by reviewing communications to each shift. Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests. Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc. Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc. Be able to diffuse conflict or tense situations with guests. Show initiative in job performance by anticipating the needs of guests and team members. Follow all companys policies, procedures, and meet standards. Must maintain a clean and safe work environment and report any safety issues to management immediately. Perform any other duties as assigned by management. Qualifications 1. Must have a high school diploma or equivalent. 2. Minimum 1 year of customer service experience required, hospitality industry preferred. 3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form. 4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 5. Ability to perform basic mathematical calculations. 6. Ability to work with computers and good knowledge of operating software preferred. 7. Friendliness, problem solving, and organizational skills needed. 8. Have a strong attention to details. 9. Must be able to communicate effectively and often handle disgruntled guests and difficult situations. 10. Must be able to multi-task. 11. Must be a team player. 12. Ability to work independently with minimal supervision in a high degree of autonomy. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health. The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 25 pounds. The noise level in the work environment is usually moderate. I understand the responsibilities of the above job description and certify that I can perform the essential functions of the position, with or without reasonable accommodations in accordance with the Americans with Disabilities Act. Employer is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.