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Night Auditor
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The Westin Sarasota
Sarasota, FL (In Person)
$36,410 Salary, Full-Time
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Job Description
Job Overview:
The number one responsibility for all Westin Sarasota employees is the presentation of the Westin experience. Guest reception is the most important job of the front office staff. Complete attention to the welcoming process is the first opportunity you will have to ensure the guest feels at home. After the guests' initial needs are met, you are expected to assist Front Office Management in supervising nightly activities in the front office, including the front desk, concierge, the bell stand, valet, and service express. The night auditor's primary responsibility is to reconcile all hotel cashier transactions, review, organize, and compile management reports on a timely basis and ensure the accuracy of guest billings and city ledger transactions. We are seeking a dynamic and detail-oriented Night Auditor to join our dedicated team. This vital role ensures the smooth overnight operation of the front desk, manages guest accounts, and maintains the safety and security of the property. The ideal candidate will bring enthusiasm for hospitality management, excellent customer service skills, and multilingual abilities to create memorable guest experiences during nighttime hours.Essential functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsibilities 1. Demonstrate thorough knowledge of the hotel property to guide guests and answer questions. 2. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information. 3. Assist guests with arrival and departure check-in and check-out procedures, while providing excellent guest service, ensuring brand standards. Coordinate guests needs with Housekeeping and Maintenance as needed. 4. Promptly answer telephone using positive and clear communication. 5. Reconcile and complete all daily front desk agents' work. 6. Run a final trial balance to post rooms and close the day. 7. Research and perform revenue audit function. 8. Upon completion of audit, input information into general ledger system. 9. Provide next day reports to Front Office, Housekeeping, Sales and Executive Office. 10. Remain calm and alert especially during emergency situations and heavy hotel activity. 11. Prevent problems and hand stressful situations in a professional manner to ensure guest satisfaction and resort profitability. 12. Demonstrate the ability to show tact, courtesy, and diplomacy in difficult situations. 13. Ensure the accuracy and completion of all folios, room changes, credit approvals, etc. 14. Always display a high degree of professionalism. 15. Assist in the delivery of housekeeping items as needed. 16. Prepare and deliver In-Room Dining menu items as needed. 17. Relocate guests if the Hotel is oversold.Qualifications:
Education:
High school diploma or GED plus 2 years' administrative hotel front desk experience or equivalent combination of education and experience that provides the above skills, knowledge and ability.Experience:
Minimum of 2 years' hotel/resort experience at the front desk, accounting or night audit is preferred or other hospitality guest service experience.- This is an overnight position (shift is typically 11PM to 7:30AM, which will include weekends).
- Ability to verbally communicate with guests and fellow team members in English. A second language skill is helpful.
- Ability to follow directions and handle stress with ease.
- Able to handle cash or credit card transactions.
- Proficiency with computers including Microsoft Office and Outlook applications. General office equipment and cash register operation knowledge is expected.
- Able to stand and walk for prolonged periods of time.
- Able to push, pull, carry, bending, stooping and upward reaching motions.
- Able to work in a team and be detailed oriented.
- Must be able to work flexible hours, including evenings, weekends, and holidays.