Front Desk Night Auditor Hampton Inn by Hilton Tampa Fairgrounds-Casino - 3.4 Tampa, FL Job Details Full-time $15 - $16 an hour 21 hours ago Qualifications Interpersonal skills Sales Night audit Computer skills Venue guest services Marketing Full Job Description

JOB TITLE

Front Desk Customer Service Associate REPORTS:

General Manager Position:

Front Desk Customer Service Associate

JOB OVERVIEW

Candidate will possess the following: positive and outgoing, flexible, team player, coachable, dependable, strong computer skills, customer service and sales oriented. Greet and register guest, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Hampton Inn by Hilton brand of high standards of quality. The Guest Service Agent is also responsible for maximizing room revenues in line with the Hampton Inn by Hilton Hotel standards, providing efficient and courteous front desk service.

ESSENTIAL JOB FUNCTIONS

Greet customers immediately with a friendly and a sincere welcome. Use a positive and clear speaking voice, listen to and understand request, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from our PEP management system, confirming pertinent information including number of guests and room rate. Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys for the guest. Verify and imprint credit card for authorization using electronic acceptance methods. Handle cash, make change and balance cash draw for your assigned shift. To accept and record vouchers, travelers checks, and other forms of payment. Post charges to guest rooms and house accounts using PEP management system. Promptly answer the telephone using positive and clear communication. Input messages into computer. Retrieve mail, small packages and facsimiles for guest. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.

Follow Night Audit Procedures Check List Job Types:

Full-time, Part-time Application QuestionsYou have requested that Indeed ask candidates the following questions: How many years of customer service experience do you have?

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Work Location:

In person