Overview Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations (11PM-7AM) at our vibrant hotel. In this pivotal role, you will be the first point of contact for guests arriving late or departing early, providing exceptional guest services while maintaining the integrity of our property management systems. Your proactive attitude and hospitality expertise will help uphold our reputation for outstanding guest experiences around the clock. This paid position offers an exciting opportunity to showcase your skills in hotel management, customer service, and problem-solving during the overnight shift. Duties Greet and assist guests arriving or departing during nighttime hours with professionalism and warmth, ensuring a positive first and last impression Manage front desk operations including check-ins, check-outs, and reservations using advanced property management systems such as STAY PMS and other hospitality reservation platforms Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records while reconciling daily revenue reports Handle guest inquiries, requests, and complaints efficiently via phone communication and in person, providing personalized solutions to enhance guest satisfaction Maintain security protocols by monitoring CCTV surveillance, conducting safety inspections, and responding promptly to any hotel emergency procedures or incidents Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts and compliance with hotel policies Support guest relations by offering multilingual or bilingual assistance when needed, fostering an inclusive environment for diverse clientele Skills Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems like STAY PMS, we will train you. Exceptional customer service skills with a focus on problem-solving and client communication to resolve issues swiftly and effectively Ability to communicate clearly via phone etiquette in a professional manner across multiple languages including bilingual capabilities Knowledge of hotel emergency procedures, safety protocols, and guest services best practices to ensure a secure environment for all guests and staff Strong organizational skills to manage night audit responsibilities efficiently while maintaining attention to detail during overnight shifts Experience working in resort environments or hotels with extensive guest relations requirements is highly desirable Flexibility to adapt quickly to changing priorities while delivering energetic support during the night shift Embark on a rewarding career where your hospitality talents shine! We're dedicated to supporting your growth through comprehensive training and a vibrant work environment that values your contributions.

Pay:

From $15.00 per hour Expected hours: 16.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person