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Job Description
Position Description:
Hours 11p-7a
Key Responsibilities:
Welcome and assist guests during overnight hours Check guests in and out of the hotel Answer phone calls and respond to guest requests Handle reservations and room assignments Process payments and maintain accurate guest accounts Balance daily financial transactions and reconcile cash, credit card, and billing records Run end-of-day reports and complete the hotel's nightly audit process Address guest concerns and resolve issues professionally Monitor hotel security and respond to emergencies as needed Prepare reports for management and the morning shift
Qualifications:
High school diploma or GED preferred Customer service experience preferred Basic computer and math skills Strong communication and problem-solving abilities Ability to work independently overnight Attention to detail and accuracy with financial records
Skills Needed:
Customer service Cash handling and bookkeeping Multitasking Organization Reliability and punctuality Computer proficiency