Night Auditor

Night Auditor 3.5 3.5 out of 5 stars 300 34th Avenue NW, Altoona, IA 50009 $14

• $16 an hour
• Part-time, Full-time Best Western Plus Altoona 11,149 reviews $14
• $16 an hour
• Part-time, Full-time Job Overview Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations at our hotel.

This energetic position combines guest relations, front desk management, and administrative duties to deliver exceptional service during the nighttime hours. As a Night Auditor, you will be the first point of contact for late-night guests, handling inquiries with professionalism and enthusiasm while maintaining the security and integrity of the property. Your proactive approach will help create a welcoming environment that encourages guest satisfaction and loyalty. Duties Greet and assist guests with check-in and check-out procedures, providing friendly and efficient service. Manage multi-line phone systems, respond to guest inquiries, and handle reservations with clear communication. Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies. Monitor security cameras and perform routine safety checks throughout the hotel premises. Prepare detailed shift reports, including guest requests, incidents, and operational updates. Maintain guest records, update reservation systems, and ensure all front desk functions are completed smoothly. Address guest concerns promptly, demonstrating excellent customer service skills to enhance their stay experience. Experience Previous experience in hospitality management or hotel front desk operations is highly preferred. Strong knowledge of hotel management systems and night audit procedures. Bilingual or multilingual abilities are a plus, facilitating communication with diverse guests. Excellent customer service skills with a focus on guest relations and problem-solving. Familiarity with phone etiquette, multi-line phone systems, and front desk technology. Experience working in resort or hotel environments that emphasize guest services and hospitality excellence. Ability to work independently during overnight shifts while maintaining high standards of professionalism and attentiveness. Embark on a rewarding career where your energy and dedication make a difference every night! We're committed to supporting your growth in hospitality management while providing an engaging environment that values your contributions.

Job Types:

Full-time, Part-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount

Work Location:

In person