Night Auditor Great Lakes Management Group (GLMG Hotels)

USA TODAY

Top Workplaces Award Winner - 2024, 2025 & 2026 Join an award-winning hospitality company and become a key overnight leader responsible for guest service, hotel security, financial accuracy, and serving as the Manager on Duty during overnight hours. Benefits & Perks Competitive Pay Medical, Dental, Vision, Critical, Accident, and Life Insurance Paid Time Off (PTO) Paid Holidays Hotel Discounts Career Growth & Advancement Opportunities Leadership Development Programs Employee Recognition Programs Supportive Team-Oriented Culture Flexible Scheduling Opportunities Work for a

USA TODAY

Top Workplace Award Winner (2024, 2025 & 2026) Position Summary GLMG Hotels is seeking a dependable and guest-focused Night Auditor to oversee overnight hotel operations while ensuring exceptional guest service, maintaining hotel security, completing daily financial reporting, and serving as the Manager on Duty (MOD) during overnight shifts. What You'll Do Perform guest check-ins and check-outs. Manage reservations, guest requests, and guest accounts. Complete all nightly audit procedures and financial reconciliations. Balance revenue, cash, and credit card transactions. Generate daily management reports. Serve as Manager on Duty (MOD) during overnight shifts. Handle guest complaints and service recovery situations professionally. Conduct security walks throughout the property. Respond to alarms, emergencies, and guest disturbances. Provide exceptional guest service while maintaining a safe and secure environment. Qualifications High School Diploma or equivalent required. Associate Degree in Hospitality, Accounting, or Business preferred. Previous hotel front desk or night audit experience preferred. Customer service experience required. Strong guest service and communication skills. Ability to complete financial reconciliations accurately. Experience with hotel PMS systems preferred. Ability to work independently and make sound decisions overnight. Why GLMG Hotels? At GLMG Hotels, we believe Every Guest Matters and Every Team Member Matters. Our Anchors for Success guide everything we do. We invest in our people, celebrate success, and create opportunities for growth while delivering exceptional hospitality experiences for our guests, team members, and owners.