About us Sleep Inn and Suites/Mainstay Suites of Waukee is a small business in Waukee, IA. We are professional, engaging and customer-centric. We are looking for someone willing to work Three 3-11 shifts each week and Two 11pm-7am shifts each week. With the ability to be flexible when needed.

Our work environment includes:

Modern office setting Growth opportunities On-the-job training

Front Desk Agent Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Register guests and assign rooms, ensuring all necessary information is obtained
• Answer phone calls and provide information to guests or transfer calls to appropriate departments
• Handle guest check-ins and check-outs efficiently and accurately
• Process payments and maintain guest accounts
• Provide exceptional customer service by addressing guest inquiries, concerns, and complaints promptly and professionally
• Maintain a clean and organized front desk area
• Assist with laundry when not working at the desk
• Assist with reservations and room assignments as needed
• Collaborate with other hotel staff to ensure a seamless guest experience

Qualifications:

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
• Ability to multitask and prioritize tasks effectively
• Knowledge of local attractions, restaurants, and transportation options is a plus
• Flexibility to work various shifts, including evenings, weekends, and holidays Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to start your journey in the hospitality industry!

Job Type:

Full-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount Free parking Referral program

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person