Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing front desk duties, reconciling accounts, and maintaining the safety and security of the property. Your enthusiasm for hospitality management and guest relations will help create a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management while working in a lively, fast-paced setting. Responsibilities Greet guests warmly upon arrival, providing friendly and professional customer service throughout their stay Manage overnight check-ins and check-outs efficiently using property management systems (PMS) such as OPERA or similar platforms Conduct the nightly audit process by reconciling accounts, verifying transactions, and preparing financial reports accurately Respond promptly to guest inquiries via phone or in person, offering solutions with excellent phone etiquette and problem-solving skills Monitor security systems, perform safety checks, and follow hotel emergency procedures to ensure guest and staff safety during overnight hours Handle multi-line phone systems to communicate effectively with guests, staff, and emergency responders as needed Maintain detailed shift reports, incident logs, and documentation to ensure smooth handovers between shifts Requirements Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service and guest relations Familiarity with hotel reservation systems such as OPERA or other property management systems (PMS) Multilingual or bilingual abilities are highly desirable to enhance guest communication across diverse populations Knowledge of hotel emergency procedures, security protocols, and night audit processes is essential Excellent communication skills, including phone etiquette and multi-line phone system operation Ability to work independently during overnight shifts while maintaining high standards of hospitality and professionalism Previous resort experience or hotel experience is preferred but not mandatory; a passion for hospitality is key Join us in delivering memorable guest experiences while advancing your career in hospitality management! We are committed to fostering an inclusive environment where energetic professionals thrive. This paid role offers the chance to sharpen your skills in guest services, property management systems, and hotel operations—all while working in a vibrant team dedicated to excellence.

Pay:

$16.00 - $18.00 per hour Expected hours: 40.0 per week

Work Location:

In person