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Hotel Night Auditor
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Hilton Garden Inn
Terre Haute, IN (In Person)
$31,200 Salary, Full-Time
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Job Description
Hotel Night Auditor (part of Hilton) 3.5 3.5 out of 5 stars 750 Wabash Avenue, Terre Haute, IN 47807 From $15 an hour - Full-time Hilton Garden Inn 4,240 reviews From $15 an hour - Full-time Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing front desk duties, verifying financial transactions, and maintaining the safety and security of the hotel. Your proactive approach and hospitality expertise will help create a welcoming environment for guests arriving late or staying overnight, ensuring their needs are met with professionalism and warmth. Responsibilities Greet guests arriving during the night shift with a friendly and professional attitude, providing excellent guest services. Check-in and check-out guests efficiently while verifying reservations and processing payments accurately. Monitor hotel security systems, conduct safety inspections, and ensure the premises are secure throughout the night. Balance daily financial transactions, prepare reports, and reconcile accounts to maintain accurate records. Respond promptly to guest inquiries, requests, or complaints via phone or in person, demonstrating exceptional customer service skills. Manage multi-line phone systems with professionalism, providing information or directing calls as needed. Collaborate with housekeeping and maintenance teams to address guest needs or resolve issues swiftly. Skills Strong background in hospitality management, hotel management, or related customer service roles within resorts or hotels. Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world. Experience in night audit procedures, front desk operations, and guest relations. Excellent phone etiquette and proficiency with multi-line phone systems for professional communication. Knowledge of hotel experience standards, guest services best practices, and hospitality industry protocols. Ability to handle sensitive information discreetly while maintaining a positive attitude under pressure. Exceptional organizational skills with attention to detail for balancing accounts and completing shift reports. Embark on a rewarding career where your enthusiasm for hospitality shines through! We're dedicated to supporting your growth in a vibrant environment that values energetic team players committed to delivering memorable guest experiences around the clock.