Overview Join our vibrant hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this dynamic role, you will be the first point of contact during the night shift, responsible for maintaining the integrity of the front desk, managing guest accounts, and ensuring safety protocols are followed. Your multilingual skills and hospitality expertise will help create a welcoming environment for diverse guests, providing top-tier customer service while efficiently handling administrative tasks. This paid position offers an exciting opportunity to develop your hotel management skills in a fast-paced, guest-focused setting. Duties Greet guests upon arrival and departure with friendly, professional phone etiquette and personalized service. Manage overnight check-ins and check-outs using property management systems (PMS) such as Hotel Key or similar hotel reservation systems. Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and payments while resolving any discrepancies promptly. Handle guest inquiries, complaints, and requests efficiently through phone communication or in person, demonstrating excellent customer service problem-solving skills. Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers to daytime staff. Assist with administrative tasks such as updating reservation records, processing late arrivals or early departures, and supporting overall hotel management operations. Cleaning chores of public spaces on first floor. Qualifications Knowledge of property management systems (PMS), especially Hotel Key or similar platforms is preferred but not mandatory; training will be provided for the right candidate. Excellent customer service skills with a focus on guest relations and problem resolution. Familiarity with hotel emergency procedures and safety protocols to handle unexpected situations confidently. Exceptional phone communication skills with professional phone etiquette and client communication expertise. Previous night audit experience is preferred but not mandatory; training will be provided for the right candidate. Ability to work independently during overnight hours while maintaining high attention to detail and efficiency. Join us as a Hotel Night Auditor and become an essential part of creating memorable stays for our guests! Your energy, hospitality expertise, and dedication will help uphold our reputation for outstanding service while advancing your career in the hotel industry.

Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person