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Front Desk/Night Auditor
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Galt House Hotel
Louisville, KY (In Person)
Full-Time
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Job Description
Job description: Employee Perks! Same Day Pay Access, FREE Parking (˜$105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details! We are currently seeking a Front Office Night Auditor to count and balance cash, credit cards and direct bill accounts. As well as handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest. Apply today and come be a part of this amazing organization and our dynamic team! The Front Office Night Auditor will be primarily responsible for : Responding to guest needs, special requests and complaints and alert appropriate manager as needed Counting and balancing cash, credit cards and direct bill accounts Closing, balancing and making necessary corrections to guest accounts Investigating and analyzing out-of-balance situations and make adjustments or corrections when needed Complete various audit reports on the computer Verify room rates are accurate and posts rates to guest accounts Post room charges and room taxes to guest accounts Tracks room revenues, occupancy percentages, and other Front Office statistics May also work as a Front Office Agent or Concierge when necessary Be aware of all emergency procedures and how to respond in the event of various types of emergencies Other duties as assigned Qualifications for the front office night auditor : High School Diploma or GED 2 years of customer service experience preferably in the hospitality industry Basic computer and math skills Professional telephone etiquette and office skills Excellent oral and written communications skills Fluency in English with preferred experience in a foreign language Ability to input and access information in the property management system/computers/point of sales system Ability to type proficiently Ability to suggestively sell Ability to analyze and solve problems Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.