Company Overview Contempra Inn is a vibrant, smoke-free independent hotel nestled in the heart of Kenner, conveniently located near the New Orleans International Airport and major attractions. Since 1984, we have been committed to providing exceptional hospitality, modern amenities, and a welcoming environment for our guests. Job Summary We are seeking an energetic and detail-oriented Hotel Night Auditor - Front Desk to join our dynamic team. In this pivotal role, you will oversee overnight front desk operations, perform nightly audits of hotel accounts, and ensure seamless guest experiences during your shift. Your proactive approach and excellent communication skills will help maintain our reputation for outstanding service and operational excellence. Responsibilities Manage all front desk activities during overnight hours, including guest check-ins, check-outs, and reservations using property management systems such as OPERA. Conduct nightly audits of guest accounts, ensuring accuracy in billing and financial records. Handle guest inquiries with professionalism via multi-line phone systems and in person, providing exceptional customer service and resolving issues promptly. Follow hotel emergency procedures to ensure safety and security for guests and staff at all times. Maintain detailed shift reports, incident logs, and audit documentation to support operational transparency. Assist with late-night guest requests, including room changes or special accommodations, ensuring guest satisfaction. Collaborate with housekeeping and maintenance teams to address any room or facility issues that arise overnight. Qualifications Proven experience in hospitality management or front desk operations within a hotel setting. Familiarity with hospitality reservation systems such as OPERA or similar property management systems (PMS). Strong customer service skills with a focus on problem-solving and client communication. Multilingual or bilingual abilities are highly desirable to enhance guest interactions. Knowledge of hotel emergency procedures and guest relations best practices. Excellent phone etiquette and experience handling multi-line phone systems in a hospitality environment. Previous resort or hotel experience preferred, especially in night audit roles or similar positions involving property management systems (PMS). Join us to be part of a dedicated team that values energetic service delivery, attention to detail, and creating memorable guest experiences around the clock!

Pay:

$15.00 per hour

Work Location:

In person