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Hotel Night Auditor-Full Time
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Spark by Hilton Northborough
Northborough, MA (In Person)
$39,520 Salary, Full-Time
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Job Description
Hotel Night Auditor-Full Time Spark by Hilton Northborough Northborough, MA Job Details Full-time $18 - $20 an hour 8 hours ago Benefits Health insurance 401(k) Employee discount Flexible schedule Qualifications Resort Multilingual Night audit Attention to detail Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a full-time Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant resort. In this pivotal role, you will be the first point of contact for guests arriving during the night shift, providing exceptional guest services while managing front desk functions with efficiency and professionalism. Your enthusiasm for hospitality management and guest relations will help create memorable experiences for our guests, ensuring their comfort and satisfaction throughout their stay. This position offers an exciting opportunity to be part of a lively team dedicated to delivering top-tier hospitality in a fast-paced environment. Responsibilities Greet and assist guests arriving during overnight hours with warmth and professionalism, ensuring a positive first impression. Manage front desk operations including check-ins, check-outs, and account settlements with accuracy and attention to detail. Conduct nightly audits of guest accounts, reservations, and billing to ensure all data is correct and up-to-date. Respond promptly to guest inquiries via phone or in person, providing information about hotel amenities, local attractions, and services. Maintain security by monitoring CCTV surveillance, controlling access points, and conducting routine safety checks of the property. Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers between shifts. Handle multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously. Collaborate with housekeeping, maintenance, and other departments to address guest needs swiftly and effectively. Uphold high standards of guest services by demonstrating hospitality management skills and fostering guest satisfaction. Experience Previous experience in hotel management or front desk operations within a resort or hotel environment is highly preferred. Strong customer service skills with a proven ability to handle guest relations professionally and courteously. Bilingual or multilingual abilities are advantageous for communicating with diverse guests. Familiarity with night audit procedures, multi-line phone systems, and hotel management software is desirable. Knowledge of hospitality best practices, including phone etiquette and guest services protocols. Experience working in a fast-paced hospitality setting that demands multitasking and attention to detail. Join us if you're passionate about delivering outstanding hospitality experiences! We value energetic team players who thrive on creating welcoming environments for our guests while maintaining operational excellence through effective hotel management practices.