Front Desk/Night Auditor

Job Description Property:

Fairfield Inn & Suites Walpole Position Summary We are seeking a reliable and guest-focused Front Desk Agent / Night Auditor to join our team. This role is responsible for delivering exceptional guest service, managing front desk operations, and ensuring accurate daily financial reporting during overnight shifts. The ideal candidate is detail-oriented, professional, and able to work independently in a fast-paced hospitality environment. Key ResponsibilitiesFront Desk Duties Greet and welcome guests in a friendly and professional manner Perform check-in and check-out procedures efficiently Handle reservations, cancellations, and room assignments Respond to guest inquiries, requests, and complaints promptly Maintain accurate guest records in the Property Management System (PMS) Process payments, including cash, credit cards, and other methods Coordinate with housekeeping and maintenance for room readiness Night Auditor Duties Perform end-of-day accounting functions and audit daily transactions Balance and reconcile all accounts, including room revenue, taxes, and payments Generate and distribute daily financial and operational reports Ensure accuracy of guest folios and billing Verify and correct discrepancies in financial records Prepare system for the next business day General Responsibilities Maintain a clean and organized front desk area Follow all company policies, procedures, and brand standards Ensure guest safety and security during shift Handle emergency situations calmly and professionally Assist with administrative tasks as needed Qualifications High school diploma or equivalent required Previous hotel front desk or hospitality experience preferred Basic accounting or night audit experience is a plus Strong communication and customer service skills Ability to work overnight shifts, weekends, and holidays Proficiency in hotel PMS systems Basic computer and math skills Skills & Competencies Attention to detail and accuracy Strong problem-solving abilities Ability to multitask in a fast-paced environment Professional appearance and demeanor Ability to work independently with minimal supervision Physical Requirements Ability to stand for extended periods Occasional lifting up to 25 lbs Ability to work overnight shifts

Pay:

$16.50

• $18.

00 per hour

Education:

High school or equivalent (Preferred)

Work Location:

In person Front Desk/Night Auditor 630 Providence Hwy, Walpole, MA 02081 $16.50

• $18.00 an hour
• Full-time $16.50
• $18.00 an hour

•

Full-time Job Description Property:

Fairfield Inn & Suites Walpole Position Summary We are seeking a reliable and guest-focused Front Desk Agent / Night Auditor to join our team. This role is responsible for delivering exceptional guest service, managing front desk operations, and ensuring accurate daily financial reporting during overnight shifts. The ideal candidate is detail-oriented, professional, and able to work independently in a fast-paced hospitality environment. Key ResponsibilitiesFront Desk Duties Greet and welcome guests in a friendly and professional manner Perform check-in and check-out procedures efficiently Handle reservations, cancellations, and room assignments Respond to guest inquiries, requests, and complaints promptly Maintain accurate guest records in the Property Management System (PMS) Process payments, including cash, credit cards, and other methods Coordinate with housekeeping and maintenance for room readiness Night Auditor Duties Perform end-of-day accounting functions and audit daily transactions Balance and reconcile all accounts, including room revenue, taxes, and payments Generate and distribute daily financial and operational reports Ensure accuracy of guest folios and billing Verify and correct discrepancies in financial records Prepare system for the next business day General Responsibilities Maintain a clean and organized front desk area Follow all company policies, procedures, and brand standards Ensure guest safety and security during shift Handle emergency situations calmly and professionally Assist with administrative tasks as needed Qualifications High school diploma or equivalent required Previous hotel front desk or hospitality experience preferred Basic accounting or night audit experience is a plus Strong communication and customer service skills Ability to work overnight shifts, weekends, and holidays Proficiency in hotel PMS systems Basic computer and math skills Skills & Competencies Attention to detail and accuracy Strong problem-solving abilities Ability to multitask in a fast-paced environment Professional appearance and demeanor Ability to work independently with minimal supervision Physical Requirements Ability to stand for extended periods Occasional lifting up to 25 lbs Ability to work overnight shifts

Pay:

$16.50

• $18.

00 per hour

Education:

High school or equivalent (Preferred)

Work Location:

In person