As the friendly face of the property, the hotel front desk night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. The hotel offers many benefits for team members working an average of 30 hours per week or more.

Availability:

Weekends and Holidays are required.

Job Responsibilities:

Balance and reconcile daily financial transactions. Audit and verify daily charges, payments, and ledger balances for accuracy. Prepare and distribute daily reports. Generate financial summaries for management and accounting. Process guest check-ins and check-outs during overnight hours. Assist guests with late arrivals or early departures. Respond to guest inquiries and resolve issues. Handle requests, complaints, and emergencies in a professional, calm manner. Manage reservations and room assignments. Modify bookings, no-shows, and cancellations as needed. Operate the front desk and perform light administrative tasks. Answer phones, take messages, and assist with basic clerical duties. Ensure lobby and front desk area cleanliness. Maintain a tidy and welcoming environment during overnight hours. Communicate shift details to incoming morning staff. Provide handover notes or reports to ensure a smooth transition.

Requirements:

Previous experience in hospitality or front desk role, Night audit experience is required. Basic accounting or bookkeeping knowledge. Comfortable handling financial reports and reconciling transactions. Strong attention to detail and accuracy, especially important for balancing daily financial records. Excellent customer service and communication skills. Capable of handling guest requests, complaints, and emergencies professionally. Ability to work independently with minimal supervision. The role is largely solo during overnight shifts. Comfortable using hotel management software and office systems, familiarity with PMS (Property Management Systems) like Opera, Quore, Kipsu, Relay+, B4CheckIn etc. Availability to work overnight shifts, including weekends and holidays. Reliable and punctual, with a flexible schedule. High school diploma or equivalent required. Hospitality or business-related coursework is a plus. Problem-solving and multitasking abilities. Able to handle multiple responsibilities smoothly and calmly. Professional appearance and demeanor. Representing the hotel's brand even during late hours.

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Food provided Free parking Health insurance Paid time off Referral program Tuition reimbursement Vision insurance

Work Location:

In person