Hotel Night Auditor (part of Hilton)

• 3.6 Monroe, MI 48162 $15 - $17 an hour - Part-time, Full-time Apply with Indeed Job Summary As a Hotel Night Auditor, you'll keep overnight hotel operations accurate, welcoming, and ready for the day ahead. You'll support the front desk, assist guests, and complete the night audit using hospitality reservation systems and knowledge of a operating computer. This role suits someone who combines careful recordkeeping practices with confident guest service. Responsibilities Complete the night audit, review daily transactions, reconcile records, and prepare shift reports. Welcome guests, manage check-ins and check-outs, respond to requests, and support guest relations. Handle phone communication with professional phone etiquette; share clear, helpful information with guests and colleagues. Resolve customer service concerns calmly, document issues, and coordinate follow-up with the appropriate team. Follow hotel emergency procedures and communicate relevant updates during the overnight shift. Qualifications Customer service, front desk, guest services, or other hotel experience is helpful; resort experience is a plus. Familiarity with hospitality reservation systems, Strong client communication, attention to detail, and customer service problem-solving skills. Knowledge of hospitality, hotel management, or hospitality management practices is an advantage. Bilingual or multilingual abilities are welcome.

Pay:

$15.00 - $17.00 per hour Expected hours: 24.0 - 32.0 per week

Benefits:

Employee discount

Location:

Monroe, MI 48162 (Preferred) Ability to

Commute:

Monroe, MI 48162 (Preferred)

Work Location:

In person