Overview We are seeking a dedicated and personable Front Desk Agent to join our team at our hotel. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong communication skills and a passion for hospitality management, contributing to our commitment to outstanding guest relations. Responsibilities Greet guests upon arrival with a warm and friendly demeanor, providing excellent customer service. Manage check-in and check-out procedures efficiently, ensuring accuracy in guest accounts. Handle reservations, cancellations, and modifications through our hotel management system. Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions. Maintain the front desk area in an organized and professional manner. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Utilize phone systems effectively to manage incoming calls and relay messages to appropriate staff members. Collaborate with other departments to address guest needs and enhance their stay. Skills Previous experience in hotel or resort front desk operations is preferred but not needed. Strong understanding of hospitality management principles and practices. Excellent guest relations skills with the ability to handle complaints gracefully. Familiarity with hotel management software is a plus. Proficient phone etiquette and communication skills are essential for effective guest services. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail in managing reservations and guest information. Join us in delivering exceptional experiences that leave lasting impressions on our guests!

Pay:

$15.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person