Overview Join our dynamic hospitality team as a Night Auditor, where your energy and attention to detail will ensure smooth overnight operations at our vibrant hotel. In this vital role, you will be the first point of contact for guests arriving late or checking out early, providing exceptional guest services while maintaining the integrity of our property management systems. Your proactive approach and hospitality expertise will help create a welcoming environment, ensuring guest satisfaction and operational excellence during the overnight shift. Duties Greet guests warmly upon arrival and assist with late check-ins, ensuring a seamless experience. Perform nightly audits of guest accounts using property management systems (PMS) such as OPERA, verifying charges and resolving discrepancies efficiently. Handle all front desk responsibilities including multi-line phone system management, reservation modifications, and guest inquiries with professionalism and enthusiasm. Maintain accurate records of daily transactions, prepare financial reports, and document any incidents or irregularities during your shift. Respond promptly to guest requests, complaints, or emergencies following hotel emergency procedures to ensure safety and satisfaction. Collaborate with housekeeping and maintenance teams to address guest needs and maintain hotel standards. Uphold phone etiquette standards while communicating with guests, clients, and team members across various communication channels. Requirements Proven experience in hospitality management or front desk operations within a hotel or resort environment. Strong knowledge of hotel management systems such as OPERA or other property management software (PMS). Excellent customer service skills with a problem-solving mindset to address guest concerns effectively. Multilingual or bilingual abilities are highly desirable to enhance guest relations across diverse clientele. Familiarity with hotel emergency procedures and safety protocols to handle unforeseen situations confidently. Exceptional communication skills, including phone etiquette and the ability to manage multi-line phone systems professionally. Previous experience working night shifts in a hospitality setting is preferred. Ability to work independently during overnight hours while maintaining high standards of hospitality and attention to detail. Embark on a rewarding career where your dedication transforms guest experiences overnight! We are committed to fostering an inclusive environment that values your hospitality expertise and passion for service. Join us in creating memorable stays for every guest while advancing your skills in a lively, supportive setting!

Pay:

$35,000.00 - $37,000.00 per year

Benefits:

Employee discount Free parking Paid time off Referral program

Work Location:

In person