A Night Auditor provides accounting of financial transactions for a hotel or hotel departments at the end of a business day. Reviews records of payments made during the day; prepares guest charges for the day ahead. Manages hotel activities and provides service to customers as needed during the night.
Midas Hospitality is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team. This overnight position plays a critical role in ensuring exceptional guest experiences while accurately completing daily financial audits, balancing hotel transactions, and preparing the property for the next business day. The ideal candidate enjoys working independently, has strong attention to detail, and can provide professional guest service while managing overnight hotel operations.
What You Will Be Doing:
As a Night Auditor, you will be responsible for delivering excellent guest service during overnight hours while completing the hotels nightly audit and financial reconciliation processes.
Responsibilities include:
Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures. Process reservations, modifications, and cancellations according to hotel, brand, and company standards. Maintain knowledge of room availability, rates, packages, promotions, and hotel services. Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience. Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures. Promote and enroll eligible guests into hotel loyalty and rewards programs. Respond to guest questions regarding hotel amenities, local attractions, transportation, and services. Resolve guest concerns professionally and escalate issues when necessary to ensure guest satisfaction. Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports. Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets. Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership. Review Front Office logs, room status reports, and housekeeping information to prepare for the following days operations. Maintain accurate records of guest communications, packages, messages, and overnight activity. Ensure the Front Desk and lobby areas remain clean, organized, and professional. Monitor hotel safety and security, understand emergency procedures, and assist during emergency situations when needed. Communicate maintenance concerns, guest issues, and important updates to the appropriate hotel departments. Follow all company policies, safety procedures, and standard operating procedures. Complete additional projects and assignments as requested by hotel leadership.
What You Bring:
Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required. High school diploma or equivalent preferred. Strong attention to detail and accuracy when handling financial transactions and...
