Overview Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations at our vibrant hotel. In this pivotal role, you will be the first point of contact during nighttime hours, managing guest check-ins and check-outs, maintaining accurate financial records, and ensuring all guest needs are met with professionalism and enthusiasm. Your proactive attitude will help create a welcoming environment that leaves a lasting positive impression on our guests while maintaining the highest standards of hotel management. Duties Oversee nightly front desk operations, including guest registration, room assignments, and billing processes using property management systems (PMS) such as OPERA. Conduct comprehensive audits of daily financial transactions to ensure accuracy and completeness. Respond promptly to guest inquiries and resolve issues with exceptional customer service problem-solving skills. Maintain security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures. Prepare detailed shift reports, incident logs, and reconcile accounts to ensure smooth handovers to morning staff. Manage multi-line phone systems with professional phone etiquette, addressing guest requests and forwarding messages efficiently. Support guest relations by providing information about hotel amenities, local attractions, and ensuring guest satisfaction throughout the night. Skills Proven experience in hospitality management or hotel operations, with familiarity in front desk functions and guest services. Multilingual or bilingual abilities to effectively communicate with diverse guests from around the world. Proficiency in hospitality reservation systems such as OPERA or similar property management systems (PMS). Strong customer service skills with a focus on hospitality excellence and guest relations. Knowledge of hotel emergency procedures and safety protocols to ensure guest and staff security during overnight shifts. Excellent phone communication skills with multi-line phone system expertise and professional phone etiquette. Ability to handle customer service challenges calmly and efficiently while maintaining a positive attitude in a fast-paced environment. Embark on a rewarding career where your dedication to hospitality excellence makes every guest's stay memorable!

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person