Job Overview As a Hotel Night Auditor, you'll keep overnight hotel operations accurate, welcoming, and ready for the day ahead. You'll balance daily transactions, review guest accounts, and support front desk and guest services while responding to questions and concerns. This role brings together hospitality, customer service, and careful recordkeeping in a fast-paced overnight setting. Responsibilities Complete the night audit, reconcile transactions, and prepare clear shift and financial reports. Use hospitality reservation systems and property management systems (PMS), including OPERA where applicable, to update reservations, guest accounts, and records. Welcome guests, manage front desk requests, and provide attentive guest relations and client communication in person and by phone. Resolve service issues with sound customer service problem-solving, professional phone communication, and strong phone etiquette. Follow hotel emergency procedures and coordinate with the appropriate team members when overnight concerns arise.

Your impact:

Accurate audits and responsive guest services help guests enjoy a smooth stay and give the daytime team reliable information to start its shift. Qualifications Customer service, front desk, guest services, or hotel experience is helpful; night audit experience is a plus. Familiarity with hospitality reservation systems, PMS, OPERA, or other hotel management tools is preferred. Knowledge of hospitality operations or hospitality management is an asset; resort experience is also welcome. Clear communication, attention to detail, and the ability to work independently overnight are important. Bilingual or multilingual communication skills are welcome, along with a commitment to professional guest care.

Pay:

$14.00 - $15.00 per hour Expected hours: No more than 30.0 per week

Work Location:

In person