Company Overview StoneCreek Lodge is Missoula's finest hotel, offering 101 spacious suites and a range of amenities including an indoor saltwater pool and spa, complimentary fiber optic wifi, and an airport shuttle. Locally owned and conveniently located just off I-90 at Exit 99 near the airport, we pride ourselves on providing exceptional hospitality. Summary We are seeking a Front Desk Clerk/Night Auditor to join our team at StoneCreek Lodge. In this role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere and providing outstanding customer service. Your contributions will be vital in maintaining our reputation for excellence in hospitality. Responsibilities Greet guests upon arrival and provide them with information about the hotel and local attractions. Manage front desk operations during assigned shifts, including check-ins and check-outs. Perform night audit duties to ensure accurate financial reporting and guest account management. Be familiar with current promotions, rates, and availability to ensure the capture of every sale. Anticipate guest needs. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain a clean and organized front desk and lobby area to create a welcoming environment. Assist with administrative tasks as needed, including phone systems and reservation management. Assist with booking group room blocks and meeting space rentals. Maintain a positive and friendly attitude at all times. Light cleaning and stocking Pool Testing Occasional light laundry / towel folding Drive the shuttle to and from the Missoula airport. - MUST

HAVE A VALID DRIVERS LICENSE.

Requirements Position is your choice of fulltime or parttime. Shifts include 2-3 overnight audit shifts and optional 2-3 evening shifts per week. Previous experience in a front desk or guest services role preferred. Strong customer service skills with a focus on guest satisfaction. Must be able to multi-task and have excellent problem-solving skills. Excellent phone etiquette and communication skills. Familiarity with hotel operations and night audit processes is a plus. If you have a passion for hospitality and are ready to make guests feel at home, we invite you to apply today to join our dedicated team at StoneCreek Lodge!

Job Types:

Full-time, Part-time Pay:

From $16.50 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

In person