Night Auditor

Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link ensuring smooth overnight operations at our vibrant hotel. This role offers an exciting opportunity to combine exceptional guest service with administrative excellence, all while working during the peaceful nighttime hours. As a Night Auditor, you will be the first point of contact for late-night arrivals and the last to leave, maintaining the highest standards of hospitality management and guest relations. Your energetic and detail-oriented approach will help create memorable experiences for our guests while safeguarding the property's integrity. Duties Welcome and assist guests during late-night check-ins and check-outs with professionalism and warmth Manage front desk operations, including handling multi-line phone systems and providing accurate information about hotel amenities and services Conduct nightly audits of financial transactions, reservations, and billing to ensure accuracy and completeness Address guest inquiries, resolve issues promptly, and provide exceptional customer service to enhance overall guest satisfaction Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts Support guest services by coordinating special requests, providing local information, and assisting with luggage or transportation needs Experience Previous experience in hotel management or hospitality management roles is highly preferred Proven background in night audit procedures or front desk operations within a resort or hotel environment Multilingual skills or bilingual abilities are a strong asset for engaging with diverse guests Excellent customer service skills with a focus on guest relations and hospitality excellence Familiarity with multi-line phone systems, phone etiquette, and front desk technology tools Strong organizational skills with attention to detail in financial reconciliation and record keeping Ability to work independently during overnight shifts while maintaining high energy levels and professionalism Join us as a Night Auditor to deliver outstanding guest experiences through energetic service delivery and meticulous operational management. Your dedication will help uphold our reputation for hospitality excellence while ensuring a safe, welcoming environment for all guests.

Pay:

$14.00 - $16.00 per hour Expected hours: 40.0 per week

Work Location:

In person