Job Description
External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents:
Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note:
The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Works independently with minimal supervision, usually alone. Performs all front desk duties as needed. Runs computer programs that close out each day's work and prepare the hotel for a smooth transition into the new day's business. Job Description Essential Functions:
Performs all desk clerk and related operations during the 3rd shift. Posts charges to accounts and maintains cash receipts and bank statements. Sends and receives faxes, and makes copies. Communicates with all departments to ensure maximum satisfaction for guest service. Updates systems with billing and housekeeping information. Secures room and departmental keys; Performs nightly audit of all property keys. Performs the final audit of each day's work. Posts bar bills, prints, compiles, and distributes daily reports. Records all revenue transactions that have occurred since the last audit. Oversees the details of all current group billing. Directs guests on safety procedures for emergencies. Works closely with security to ensure guest satisfaction throughout the early morning. Performs other related duties as assigned. Required Education, Knowledge, Skills, Abilities:
High school graduate plus two years related experience, or an equivalent combination of education and experience. Previous audit experience in a hotel setting is preferred. Ability to interact with guests in a friendly and professional manner. Excellent interpersonal and communication skills, both oral and written. Ability to communicate with guests and staff via phone, radio and face-to-face contact. Ability to communicate effectively in the English language. Demonstrated knowledge of customer service skills. Ability to resolve conflict to guest satisfaction. Knowledge of Graylyn's history and guest room features or ability to learn in a short period. Demonstrated basic understanding of all operational departments and functions (training available). Ability to operate Front Office software program (training available). Proficiency in personal computer skills, troubleshooting computer errors and system problems, and relevant software applications including MS Office, the Internet, and email. Ability to work independently during the 3rd shift. Ability to ensure excellent attention to detail throughout all-night audit processes. Accountabilities:
Responsible for own work only. Works independently much of the time. Accountable for money issues. Troubleshoots posting charges. Problem-solves late-night guest needs. Physical Requirements:
Light work. Standing.
Walking. Talking. Hearing. Fingering. Close visual acuity. Environmental Conditions:
Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions. Additional Job Description This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply Time Type Requirement Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700. About WFU:
Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of:
the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto "pro humanitate," which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative. Winston-Salem, North Carolina Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.
