Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during nighttime hours, managing front desk activities, overseeing guest services, and maintaining accurate financial records. Your proactive approach and hospitality expertise will help uphold the hotel's standards of excellence while providing a safe and welcoming environment for all guests. Duties Greet and assist guests with check-in, check-out, and any inquiries during overnight hours, ensuring a positive experience through excellent customer service and phone etiquette. Manage property management systems (PMS) such as OPERA or similar hotel reservation systems to update guest records, process reservations, and handle billing accurately. Conduct nightly audits of financial transactions, including verifying charges, balancing accounts, and preparing reports to ensure accuracy for the next day's operations. Respond promptly to guest requests, resolve issues efficiently using customer service problem-solving skills, and communicate effectively with multilingual or bilingual guests. Monitor security cameras and conduct property inspections to maintain safety protocols in accordance with hotel emergency procedures. Handle multi-line phone systems to coordinate with departments, answer guest calls, and relay important messages professionally. Document incidents or irregularities during the shift through detailed shift reports while maintaining confidentiality and professionalism. Experience Previous experience in hospitality management or front desk operations within hotels or resorts is highly preferred. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Strong customer service skills with a focus on guest relations and problem-solving in fast-paced environments. Bilingual or multilingual abilities are a plus to effectively communicate with diverse clientele. Knowledge of hotel emergency procedures ensures safety and swift response during unforeseen situations. Experience working with multi-line phone systems and handling guest inquiries via phone communication demonstrates excellent phone etiquette. Prior resort experience or working in a hospitality environment that emphasizes guest services enhances your suitability for this role. Join us as a Hotel Night Auditor to bring your enthusiasm for hospitality to life! Your dedication will help create memorable experiences for our guests while ensuring smooth overnight operations that uphold our hotel's reputation for excellence.

Pay:

$13.00 - $14.00 per hour Expected hours: 40.0 per week

Work Location:

In person