Overview Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the hotel's nighttime activities, maintain accurate financial records, and provide outstanding guest services during the quiet hours. Your proactive attitude and hospitality expertise will help uphold our reputation for excellence while creating a safe, welcoming environment for all guests and staff. This paid position offers an exciting opportunity to develop your hotel management skills while working in a lively, fast-paced setting. Responsibilities Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems such as OPERA or similar platforms. Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth. Respond promptly to guest requests and resolve issues efficiently, demonstrating excellent customer service problem-solving skills. Monitor security cameras, perform safety checks, and follow hotel emergency procedures to maintain a secure environment. Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers to daytime staff. Handle phone communication with guests and internal departments using proper phone etiquette while providing clear information and assistance. Support guest relations by addressing special requests, offering multilingual or bilingual assistance when needed, and ensuring guest satisfaction throughout the night. Requirements Proven experience in hospitality management or front desk operations within a hotel environment. Familiarity with hotel management software such as OPERA or other property management systems (PMS). Strong customer service skills with the ability to communicate effectively via phone and in person. Knowledge of hotel emergency procedures and safety protocols to respond confidently during incidents. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations better. Excellent problem-solving skills with a focus on delivering exceptional guest experiences while maintaining operational efficiency. Ability to work independently during night shifts while managing multiple responsibilities in a fast-paced setting. Join us as a Night Auditor and be part of a vibrant team dedicated to delivering memorable hospitality experiences around the clock!

Pay:

$17.00 - $18.00 per hour Expected hours: 40.0 per week

Work Location:

In person