REPORTS TO

Front Office Manager STATUS:

Non-Exempt

POSITION SUMMARY

This is a highly visible role which has a direct impact on creating guest experience. Welcome and accommodates guests, visitors and staff in a warm and courteous manner. Oversee the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES

Providing quality guest service to all our guests and visitors. Perform all duties toward the goal of maximizing guest service. Greet guests who have made advance reservations and register them in an efficient and friendly manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Acquaint guests with services available in the area. Accurately following accounting procedures. Answers external and internal telephone calls taking and delivering messages as needed. Acts as the reservation attendant. Answer questions and give out accurate, helpful information. Run various end-of-day reports and reconcile information from various systems. Adhere to all department and Company policies and procedures. Ensure guest security by the proper handling of guest keys. Properly handle lost and found items. In the event of inclement weather, position is required to remain on sight and on duty until replaced. Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Able to be alert and function during the night shift 11 PM to 7 AM. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Strong customer-relation skills with a total commitment to guest satisfaction. Must be a \"people-person\" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and mannerism. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality.

EXPERIENCE

Customer service experience preferred.

PHYSICAL DEMANDS

Must be able to stand for long periods of time. May include crowded office setting or \"close quarters\". 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