Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure a seamless guest experience during overnight hours. In this vital role, you will oversee the night-time operations of the hotel, manage guest accounts, and uphold the highest standards of customer service. Your proactive approach will help maintain safety, resolve guest inquiries, and support smooth hotel management processes—all while working during the quiet yet crucial overnight shift. This paid position offers an exciting opportunity to be the backbone of our hotel's nightly operations, ensuring every guest feels welcomed and cared for even after hours. Responsibilities Conduct nightly audits of guest accounts using property management systems (PMS) such as Hotel Key or similar hospitality reservation systems to ensure accuracy and completeness. Manage front desk operations during overnight hours, including check-ins, check-outs, and answering guest inquiries via phone and in person with professionalism and hospitality. Monitor security cameras and perform property inspections to uphold safety protocols and hotel emergency procedures. Prepare detailed shift reports, incident logs, and financial summaries to support daily hotel management activities. Address guest concerns promptly, providing exceptional customer service and problem-solving solutions to enhance guest satisfaction. Coordinate with housekeeping, maintenance, and security teams to resolve issues swiftly and maintain a clean, safe environment. Uphold phone etiquette standards when communicating with guests, vendors, and team members to ensure clear and courteous interactions. Skills Strong knowledge of hospitality management principles and front desk operations within a hotel environment. Experience with property management systems (PMS), especially Hotel Key or similar platforms used in hotel management. Excellent customer service skills with a focus on guest relations, problem-solving, and conflict resolution. Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively. Familiarity with hotel emergency procedures and safety protocols to respond confidently during incidents. Effective phone communication skills combined with professional phone etiquette for client interaction. Previous hotel experience is preferred to understand the nuances of hospitality services at different property types. This role is perfect for motivated individuals who thrive in a fast-paced hospitality environment and are eager to contribute their skills during the night shift. If you're passionate about delivering memorable guest experiences while supporting efficient hotel operations, we invite you to become part of our dedicated team!

Pay:

$10.50 - $12.50 per hour

Benefits:

Employee discount Professional development assistance

Work Location:

In person