Night Auditor Residence Inn by Marriott - 3.5 Tulsa, OK Job Details Part-time | Full-time $14 - $16 an hour 3 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Bilingual Multilingual Bussing Attention to detail Accounting Full Job Description Company Overview Residence Inn by Marriott is a renowned brand of extended stay hotels dedicated to providing exceptional guest experiences. Our hotels focus on comfort, convenience, and outstanding service for travelers seeking a home away from home. We are looking for trustworthy person to give amazing service and hospitality to our guests! Job Summary We are seeking an energetic and detail-oriented Part-time Night Auditor 2 days out of the week and is able to work 3 days 3pm to 11pm shift. In this vital role, you will oversee overnight operations, ensure accurate financial reporting, and deliver exceptional guest services during the night shift, also checking in guests and knowing your guests before they arrive to the hotel by knowing your incoming reservations. Your enthusiasm and professionalism will help create a welcoming environment for our guests while maintaining smooth hotel operations. Duties Conduct nightly audits of guest accounts using property management systems (PMS) Balance daily financial transactions, including cash, credit card payments, and folios Respond promptly to guest inquiries and requests via phone or in person with excellent phone etiquette and customer service skills Handle guest check-ins and check-outs during the night shift, ensuring a seamless experience Follow hotel emergency procedures to address safety concerns or incidents efficiently Maintain security by locking main doors at night and communicating with Hotel Security at night. Staying at the front Desk Downtime assuring main lobby is clean and elevators for morning guests Assisting Breakfast in the morning by having some breakfast items out like coffee, water, tables are all clean etc. before breakfast opens. Skills Strong knowledge of hospitality management principles and hotel operations Multilingual or bilingual abilities to assist diverse guest populations effectively Experience with hospitality reservation systems and property management systems (PMS) Exceptional customer service skills with a focus on problem-solving and guest relations Excellent communication skills, both verbal and written, including phone communication and phone etiquette Familiarity with hotel emergency procedures and safety protocols Proven ability to manage night audit responsibilities accurately while maintaining high levels of guest satisfaction Previous resort or hotel experience is preferred to understand the nuances of hospitality service delivery Join us as a Night Auditor/Evening Shift to be the cornerstone of our overnight team and evening team! Your dedication will ensure our guests enjoy a safe, comfortable stay while supporting the seamless operation of our hotel. We value your expertise in hospitality management and look forward to welcoming your positive energy into our vibrant team!

Pay:

$14.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person