Guest Service Associate/Night Auditor Float Best Western University Inn Forest Grove, OR Job Details Part-time From $16.80 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Night audit Greeting customers Organizational skills Multi-line phone systems Venue guest services Full Job Description Job description We are looking for professional, guest centric hotel Guest Service Associate to be cross-trained for all three shifts including night audit; to serve as our guests' first point of contact and manage all aspects of their stay experience. Hotel Guest Service Associate responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities, as well as assisting other departments to ensure operational excellence. If you have a knack for customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Complete end of day processes for proper record keeping and ensuring reservation systems and hotel operations are ready for the next business day Communicate with our housekeeping and maintenance staff to ensure all rooms are clean, and ready to accommodate guests' needs Assist with all departments setup and prep work for coming busniess day for guest needs, including housekeeping, breakfast, and maintenance Skills Work experience in customer service Excellent communication and organizational skills Comfortable with computers and multiline phones Ability to multi-task and prioritize duties Shifts Current opening is for floater position with flexible availability to be trained on all shifts (7-3,3-11,11-7); there is potential for more permanent schedule with seasonal changes. Additional hours available if right candidate is open to cross-training between departments. Apply in person at the hotel or resume through indeed.

Job Type:

Part-time Pay:

From $16.80 per hour

Benefits:

Employee discount Paid time off People with a criminal record are encouraged to apply

Work Location:

In person