Hotel Night Auditor

GENERAL OVERVIEW

Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times.

Benefits:

Full insurance benefits for employees 32+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.

About The Society Hotel:

Our hotel embodies what's important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That's what creates the enduring heart of this region. We make that easily accessible to people.

Company Mission:

To connect people, and create community, through hospitality.

Company Vision:

To be the highest ranked hotel in customer satisfaction. To have the most satisfied staff. To be the best hotel investment.

MAJOR DUTIES

• Recaps with morning and evening shift on anything pertinent. The more information/notes, the better.
• Greet guests upon arrival, check-in and provide them with any information they need to enjoy their stay.
• Check out guests who leave during your shift and ensure to document any complaints/comments in their profile and Whistle.
• Audit and reconcile reports from the day shifts.
• Schedule guest wake-up calls and reservations for the following day.
• Verify that all EOD work has been performed by other departments.
• Respond to guest inquiries, concerns and complaints as needed.
• Run EOD computer functions (USAEPAY) so they are complete by the end of the shift.
• Check incidentals and guest signatures.
• Prepare and process reservation cards into Google Drive and organize by day/month/year.
• Balance cash drawers.
• Standing/walking, talking on the phone, computer operation, people skills, lifting with maximum of 50 pounds.
• Answers phone, routes calls, takes messages and reservations by way of the property management system (Webrezpro).
• Verifies bill with guest, post necessary charges, adjustments and payments.
• Assists guests with questions and directions.
• Informs our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable).
• Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.
• Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair.
• Has a clear understanding of emergency procedures and where emergency information is located.
• Security checks hourly all shared spaces by doing walkthroughs and camera checks.
• Checks online booking agents (Air BnB, Booking.com, Siteminder etc) and verifies information in the computer.
• Completes nightly Auditor Check List and accurately achieves each items function.
• Cleans shared spaces for both guest and partner satisfaction.
• Represents The Society Hotel in a positive manner at all times.

Minor Duties:

• Follows established standards and work procedures for the front desk.
• Prevents loss or damage to hotel supplies and property.
• Arranges for special services that may be requested by the guests.
• Assists in achieving the highest level of occupancy and ADR.
• Takes requested items to rooms if no house person on duty (dry cleaning, amenities, etc.). This position is $18
• 22 hourly to start depending on experience.

We are looking for a full time employee to join our team! Previous hotel experience is preferred.

Job Type:

Full-time Pay:

$18.00

• $22.

00 per hour Expected hours: 27-36 per week

Job Types:

Full-time, Part-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Employee discount Health insurance Professional development assistance

Work Location:

In person