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Hotel Night Auditor
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Homewood Suites Allentown Bethlehem Airport
Bethlehem, PA (In Person)
$35,360 Salary, Full-Time
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Job Description
Hotel Night Auditor 3.3 3.3 out of 5 stars 2031 Avenue C, Bethlehem, PA 18017 $16.50 - $17.50 an hour - Full-time Homewood Suites Allentown Bethlehem Airport 4,856 reviews $16.50 - $17.50 an hour - Full-time Company Overview Join the vibrant team at a welcoming hotel brand dedicated to delivering genuine hospitality and memorable guest experiences. Our mission is to create inviting environments where guests feel valued and cared for from arrival to departure. Overview We are seeking a dynamic and detail-oriented Night Auditor to oversee overnight operations, ensuring the accuracy of financial transactions, guest records, and hotel security. This role is essential in maintaining seamless guest services during nighttime hours while upholding the highest standards of hospitality management. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for guest relations, this opportunity is perfect for you! Duties Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments, ensuring accuracy and completeness. Prepare detailed reports on daily revenue, occupancy, and other key hotel metrics for management review. Manage front desk operations during overnight hours, assisting late arrivals and early check-outs with professionalism and warmth. Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently. Maintain security protocols by monitoring CCTV surveillance, inspecting premises, and controlling access to the hotel property. Handle multi-line phone systems with courteous phone etiquette, directing calls appropriately and providing information as needed. Support guest services by addressing special requests or concerns with a positive attitude and proactive approach. Experience Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities. Strong knowledge of hotel management systems and multi-line phone systems. Excellent customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus. Familiarity with guest relations practices, hotel security procedures, and phone etiquette standards. Ability to work independently during overnight shifts while maintaining attention to detail and professionalism. Previous experience in resort or hotel environments that emphasize guest services and hospitality excellence is highly desirable. Join us in creating memorable stays for our guests while advancing your career in hospitality!