Hotel Night Auditor

Schedule:

Overnight The Night Auditor provides a professional and courteous service to guests during the overnight shift while acting as the primary financial reconciler for the hotel's daily operations. The Night Auditor balances all front office revenue streams, closes the current business day, and ensures the property is secure and prepared for the morning transition.

Essential Responsibilities Front Desk & Guest Services Registration:

Register and assign rooms to guests, ensuring all "Walk-In" and "Reservation" procedures follow brand standards.

Reservations:

Confirm phone and online reservations; manage "No-Show" billings and cancellations according to hotel policy.

Guest Relations:

Respond to guest needs, requests, and complaints with a solution-oriented mindset. Act as the primary point of contact for emergencies during the overnight hours.

Communication:

Maintain a detailed "Night Audit Log" to communicate pertinent guest information and maintenance issues to the morning shift and General Manager. Financial Reconciliation (The Audit)

End-of-Day Processing:

Close the current business day in the Property Management System (PMS) and initiate the rollover to the new date.

Revenue Balancing:

Verify and balance all daily financial transactions, including room charges, taxes, and credit card settlements.

Payment Processing:

Collect payments from departing guests and ensure all guest folios are accurate and up-to-date.

Safety & Security Property Patrol:

Conduct periodic walk-throughs of public spaces and corridors to ensure the facility is secure.

Emergency Protocol:

Maintain full knowledge evacuation procedures and emergency contact lists.

Required Skills and Requisites Experience:

Previous experience in customer service, front desk service, or hospitality accounting.

Communication:

Excellent written and verbal communication skills; ability to build rapport with guests in a professional manner.

Organization:

Strong organizational skills with a high level of attention to detail for financial data entry.

Technical:

Proficiency in Microsoft Office (Word/Excel) and familiarity with Hotel PMS systems Physical Requirements Must be able to stand for long periods of time (up to 8 hours). Must be able to work the overnight shift consistently, including weekends and holidays. Ability to lift up to 20 lbs (e.g., handling guest luggage or restocking supplies). At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Pay:

$18.00 per hour

Benefits:

401(k) Employee discount

Work Location:

In person