Hampton Inn- Night Auditor

Hampton Inn- Night Auditor Scott Enterprise Hotels, Ambassador, and Corporate Divisions Erie, PA Job Details 7 hours ago Qualifications Records maintenance Hotel and accommodations payment processing Cash amount verification Proactive hotel and accommodations guest assistance Operator switchboards Hotel policy compliance Night audit Greeting customers Answering guest questions Fax machines Accounting Daily transaction recording Hotel emergency procedures Property management systems (PMS) Telephone systems Yield management Accident reporting Faxing Training Hotel safety procedures Entry level Office phone management Full Job Description •3rd Shift Availability•SUMMARY Provides guests with excellent customer service while taking reservations, and checking guests in and out in an accurate/thorough manner. Balances the daily accounting records and completes the necessary paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following: Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques. Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed. Follows the "stick to the basics policy". Encourages use of the company operated restaurants. Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book. Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured. Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times.

Observes the company's 10-4 rule. Immediately addresses all guest requests. Never says "no" to a guest request for information-finds the answer. Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy. Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts. Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor. Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development. Completes any other task requested by a supervisor, including training new associates. All other duties as assigned.