Are you looking for an exciting career opportunity at a brand-new hotel? The New Hampton Inn by Hilton in Intercourse, PA, is seeking dynamic and passionate individuals to join our team and help create memorable experiences for our guests.

Summary:

Process daily audit of the Hotel's financial data. Handle the requests and transactions of the Hotel guests, and coordinate with the other departments as necessary. Responsibilities - Other duties may be assigned Verify each Front Desk shift's transactions. Ensure the accuracy of credit card transactions. Ensure that tax charges to all guest folios are posted accordingly. Finalize transactions completed during the day. Create and/or print required reports. File and transmit nightly and end-of-month (EOM) reports as directed. Review all arrivals and ensure that all OTA and advance purchase credit card payments have been processed. Handle the hotel phone system as per brand standards and answer guest requests in a professional and timely manner. Take, modify, and cancel guest reservations. Ensure that all cancellation and no-show charges and transactions are handled correctly. Verify, balance, and review hotel availability. Check in/out guests and perform "Zip checkout" duties, verify departure dates, and offer to make future reservations. Post miscellaneous charges to guest accounts and post no-show and cancellation charges. Handle shift cash transactions and verify the cash log with each shift closing report. Maintain the hotel key security system. Administer guest safe deposit boxes. Know the hotel emergency procedures and perform the Manager on Duty (MOD) duties and checklist daily. Conduct the initial duties of preparation, set up of the complimentary breakfast. Coordinate with other departments to fulfill guest special requests. Communicate hotel facilities and services to guests at check-in. Answer guest questions regarding local area facilities. Notify Housekeeping and Maintenance of any reported problems and/or grounds issues. Carry out any reasonable request by management that you are capable of performing.

Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person