Job description As a Night Auditor you will welcome overnight guests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. As a Night Auditor your customer service should be conducted in a professional manner according to The Springhill Suites high standards of quality.

RESPONSIBILITIES

Welcome all guest and team members into the hotel Ensure lobby area is warm, welcoming and inviting Check in guests, answer phones and take reservations Prepare for guest's arrival Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Work with other departments to ensure a positive guest stay Respond to guest inquiries and requests Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Provide quick resolution to guest concerns Prepare front desk reports Assist with resolving out-of-balance accounts Balance the cash drawer Help prepare the front desk for the next shift Should be highly organized, have strong oral and written communication skills Collect and record all reports relating to total hotel sales for the day Outstanding people skills Trustworthy and results-driven

Qualifications:

You must be at least 18 years of age to be considered for this role Proven experience in a similar role, preferably in the hospitality industry Good problem-solving skills Strong customer service skills The ability to multitask Good written and verbal communication skills

Job Types:

Full-time, Part-time Pay:

$13.00 - $14.00 per hour

Benefits:

Employee discount Ability to

Commute:

Washington, PA 15301 (Required)

Work Location:

In person