Job Overview We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours/3rd shift. This position involves managing front desk responsibilities, conducting night audits, and providing exceptional guest services. The ideal candidate will possess strong customer service skills and a passion for hospitality, ensuring that every guest has a pleasant experience. Duties Perform nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies. Manage front desk operations, including check-ins and check-outs, while providing excellent customer service. Handle guest inquiries and resolve any issues that may arise during the night shift. Maintain accurate records of room availability and reservations. Process payments and manage cash handling procedures. Utilize phone systems to communicate effectively with guests and team members. Prepare reports detailing daily activities, occupancy rates, and revenue generated. Assist with guest relations by providing information about hotel services and local attractions. Ensure the security of the hotel premises during night hours. Qualifications Previous experience in guest services or hospitality is preferred. Familiarity with night audit procedures is a plus. Strong customer service skills with a focus on guest satisfaction. Proficiency in hotel management software and phone systems. Excellent communication skills, both verbal and written. Ability to work independently during night shifts while maintaining attention to detail. Multilingual abilities are highly desirable to better serve diverse guests. A positive attitude and willingness to assist guests with their needs. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during nighttime hours.

Pay:

$15.00 - $15.50 per hour

Benefits:

Employee discount

Work Location:

In person