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HG
Hilton Garden Inn Mt. Pleasant
Night Auditor
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Scorecard
Based on South Carolina data
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What they do
A Night Auditor provides accounting of financial transactions for a hotel or hotel departments at the end of a business day. Reviews records of payments made during the day; prepares guest charges for the day ahead. Manages hotel activities and provides service to customers as needed during the night.
$30,253 / year median in South Carolina
+9% projected growth
Job Description
Overview We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing night audits, and providing exceptional guest services to ensure a positive experience for all guests. The ideal candidate will possess strong communication skills and a commitment to guest relations. Duties Conduct nightly audits of financial transactions and ensure accuracy in reporting. Manage front desk operations, including check-ins and check-outs during the night shift. Handle guest inquiries and resolve any issues or concerns promptly. Maintain accurate records of room availability and reservations. Process payments and manage cash handling procedures. Utilize phone systems to communicate effectively with guests and staff. Provide exceptional guest services, fostering positive relationships with all visitors. Assist in maintaining the cleanliness and organization of the front desk area. Requirements Previous experience in hospitality or hotel operations preferred. Familiarity with night audit procedures is a plus. Strong guest relations skills with a focus on customer satisfaction. Proficiency in using phone systems and hotel management software. Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. Ability to work independently during overnight shifts while maintaining attention to detail. Excellent communication skills, both verbal and written, to interact effectively with guests and team members. A commitment to upholding the highest standards of hospitality within a resort environment. If you are passionate about providing outstanding service in the hospitality industry and meet the above qualifications, we encourage you to apply for this exciting opportunity as a Night Auditor.